Privacy Policy Overview

Your personal data is important to us at lumivoraquin.sbs

Our Commitment to You

This Privacy Policy describes our dedication to safeguarding your personal information. We strive to ensure transparency, security, and compliance with South African data regulations.

By using our platform, you accept the practices described herein. We use your data only to operate, improve, and communicate about our automated trading recommendations.

Collection of Information

We collect personal and usage data to deliver our services, enhance platform functionality, and improve user experience while maintaining full confidentiality.

Directly Provided Data

  • • Information you submit when creating your user account.
  • • Details entered while customising your notification settings.
  • • Messages and queries sent through our contact forms.
  • • Feedback or survey responses you voluntarily provide.
  • • Other data shared to use platform features.

Automatically Collected Data

  • • Usage logs recording device type, browser, and access times.
  • • Analytics on interactions with dashboards and alerts.
  • • Technical diagnostics for platform performance and improvement.
  • • Cookie information for session management and preferences.
  • • Aggregate data on user behaviour for service evaluation.

How We Use Your Data

Personal information is used to enable core services, provide recommendations, protect user accounts, comply with legal requirements, and inform you of updates.

  • • Operating your account securely and keeping it active.
  • • Notifying about important changes or platform issues.
  • • Customising recommendations based on your preferences.
  • • Processing support and technical queries as needed.
  • • Adhering to local data protection requirements.
  • • Evaluating aggregate usage for service improvement.
  • • Keeping your experience safe with fraud prevention.

Privacy First: We will never sell your data. Our protocols meet the highest local regulatory standards and incorporate multi-layered security to protect your privacy.

Data Sharing Policy

We only share your data with third parties essential for core functionality, legal compliance, and secure operation of the platform.

Authorised Service Providers

Qualified vendors assist with hosting, analytics, and security. All partners are contractually bound to confidentiality and use restrictions.

Legal and Regulatory Duties

When required by South African law, we disclose data appropriately to relevant authorities.

Aggregate and Anonymous Data

Market research only uses data stripped of personal details and identifiers.

Your Data Rights

South African law gives you access to your information, rights to correction, objection, erasure, limitation, and the ability to request records in portable format.

  • • Right to obtain a copy of stored information.
  • • Right to correct outdated or inaccurate details.
  • • Right to request data erasure from our system.
  • • Right to receive your data in a structured format.
  • • Right to object to certain types of processing.
  • • Right to restrict processing of personal data.

To exercise any right or raise privacy concerns, reach out using our details below. We will respond promptly to all verified requests.

Protecting Your Information

Our digital infrastructure follows best practices for encryption, intrusion monitoring, and multi-factor authentication.

Technical Safeguards

  • • Secure socket layer (SSL) encryption for all traffic.
  • • Routine vulnerability assessment and rapid patching.
  • • Automatic logouts after detected inactivity.
  • • Ongoing system backup and disaster planning.

Organizational Safeguards

  • • Internal privacy training for all staff.
  • • Restricting access to data only to authorised employees.
  • • Regular audits of privacy practices.
  • • Incident response plans for potential breaches.

Retention and Deletion

Personal information is kept only as long as necessary for user accounts, compliance, and platform improvement. Data is deleted when no longer required.

  • • Account and registration details are retained for active periods.
  • • Interaction history and notification settings kept for service quality.
  • • Support messages and queries stored for reference.
  • • Payment and billing records handled with confidentiality.
  • • Preference and consent information stored according to law.

All personal data is deleted upon verified user request where permissible.

International Data Transfers

Transfers outside South Africa follow strict legal requirements and protection standards for your data.

  • • Sending data for secure platform hosting.
  • • Backup solutions in protected international centers.
  • • Analytics by contracted foreign partners under agreement.
  • • Transfers for technical support from global teams.

How We Use Cookies

Cookies ensure smooth navigation, manage logins, personalise notifications, and measure site performance.

Cookie Types We Use

  • • Essential for secure access and platform operation.
  • • Help us improve response speed and reliability.
  • • Store your notification and dashboard preferences.
  • • Support interactive platform features.

You can adjust preferences and disable cookies in account or browser settings.

Policy Changes and Updates

We may revise this policy to reflect regulatory, technology, or service updates. You will be notified of any major modifications.

  • • Updates by email to registered users.
  • • Dashboard alerts with summarised information.
  • • Platform banner messages for new users.
  • • Notices posted on the privacy policy page.

Your continued use following any updates signals acceptance of revised terms.

Contact for Privacy Queries

For privacy-related questions, please contact us using the provided details.

Lumivoraquin

155 West Street, Sandton, Johannesburg 2196 South Africa

Phone: +27(11)7501627

Email: content@lumivoraquin.sbs

Policy last updated January 2, 2026

Effective from January 2, 2026